SMS survey campaign case study by Sam Turner 01/10/2023 There’s been a lot of discussion, over the past few months, on leveraging data to boost campaigns that focus on customer retention to mitigate the impacts of 60 day dispensing. In the September issue I...
As community pharmacists, we all have our own personal skill sets, values, and characteristics when it comes to providing great customer service. If you ask any pharmacist, I’m certain they can tell you who has most influenced them about excellence in this area....
It was probably ten years ago a friend of mine started telling me about artificial intelligence (AI) and how it was going to take over the world. At the time he was studying software engineering and as a student in their final year at university enjoying a few beers...
A lot has been said publicly and written about over the past 12 months that has put the risk and effects of cyberattacks into the spotlight – and rightly so. In Australia alone, several large-scale attacks were a part of a 26% increase in total notifiable...
The rapid change in online consumer trends and how this has impacted in most parts, the positive delivery of pharmacy professional services and products by methods of telehealth and remote care was the subject of my article in the February issue of Retail Pharmacy. ...
For healthcare professionals looking to take control of their business and explore new growth opportunities, pharmacy entrepreneurship can be an exciting prospect. However, many pharmacy owners and their teams may find it difficult to implement new techniques and...
